UX Designer Researcher

Shell Recharge Solutions is a leader in delivering the new electric mobility future through creative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.

Shell Recharge Solutions is seeking a UX Designer Researcher

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What you’ll do: *
- Deeply understand the experience of users, be able to measure their experience across touchpoints, and identify opportunities and methods to improve the quality of their experience
- Identify and communicate research goals, set research strategy, create, and implement research plans and scripts
- Lead a range of generative and evaluative research methods including contextual inquiry, card sorting, usability testing, heuristic analysis,



A/B testing, cognitive walkthroughs, focus groups, literature reviews, user observations, workflow analysis, usability tests, interviews, participatory design sessions
- Synthesize research and provide insights to key team members to drive design decisions
- Influence the integration of goals and research findings into development processes and KPIs
- Participate in the design of data-driven product and service strategy documentation including personas, mental models, customer journey maps, workflow documentation and product and service vision prototypes
- Facilitate workshops to ideate and collaborate across disciplines, and translate user insights into innovative products and services
- Influence and gather stakeholder requirements and contribute to their translation into innovative design
- Investigate and recommend new and emerging research methods, technologies, and process improvement

📌 UX Designer Researcher (Gurugram)
🏢 Shell Recharge Solutions
📍 Gurugram