Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Relationship Services
In this role, you will:
To be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters. Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.
Problem situations are proactively identified,
resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence. Takes ownership and accountability of complex issues/exceptions/queries and acquires the knowledge needed to resolve them.
Interfacing with wide variety of teams like WSO, Compliance, CCM, Credit Services, WMR, GPS, GTRF etc. especially on matters that involve escalation of pending and ageing profiles on behalf of RMs. To act as one-stop shop to guide RM in holistic approach and revert with solution.
Use the product knowledge to find answers to complex operational problems and present the solution to RMs in clear language. Possess understanding of Actionable Intelligence (AI) and its application in driving informed decision-making dealing with risk surveillance triggers within the tool.
Proven expertise in RM portfolio mapping within the core banking system, ensuring exact alignment with Clien
📌 Assistant Vice President (Kolkata)
🏢 HSBC
📍 Kolkata