Overview

Job Title : Support Technician. IT
Location : Bangalore
Level :B
Shift : Rotational Shift
Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
Develops practical and innovative ways to identify and meet goals. Is responsible for work that is less defined in scope and has the understanding and experience to execute business objectives.
This role has the ability to effect short-term and some long-term business goals.
The candidate must demonstrate the ability to provide high levels of customer service, with proven experience resolving technical issues within a corporate computing environment.
About the role
Knowledge: A seasoned,



experienced qualified with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments.
You will also:
To respond to support calls within an acceptable time frame.
Proactively and independently provide support on incidents related to desktop applications, printing, e-mail, networking, remote access, hardware issues and enterprise applications globally in a timely efficient and professional manner.
Creates and maintains documentation that is clear and concise that helps build a shared

📌 Support Technician, IT (Bengaluru)
🏢 Aptean
📍 Bengaluru