Job Title: Associate Director (Based on Fitment)
Solution Line: Aon Business Services
Team: Capacity Management (WFM)
Position Type: Full Time
Work Mode: Hybrid
GCF Level: 45
Cab Facility: Yes
Shift Time: 12:00 PM to 9:00 PM IST
People Manager Role: Yes
REQUIRED EDUCATION AND CERTIFICATIONS CRITICAL FOR THE ROLE
Bachelor's or master's degree in a relevant discipline. Specific discipline requirements to be confirmed.
Recognized WFM certification (e.g., WFM Professional / Certified Workforce Planning Professional) and hands-on WFM tool certification (NICE IEX, Verint, Genesys)
Essential: demonstrated quantitative and advanced analytics capability (advanced Excel / Power Query modelling; statistics, forecasting, or Power BI certification)
WORK EXPERIENCE
20+ years (incl. 15+ years in workforce management, forecasting, or capacity planning and 5+ years leading multi-business / multi-site teams)
TECHNICAL SKILLS
Enterprise hands-on model design covering demand, workload, productivity, shrinkage, service levels, location, and skill mix
Advanced forecasting and quantitative methods:



time-series, regression, causal drivers, seasonality,
Multi-horizon demand and capacity planning across portfolios; workforce strategy
Expert Excel model development and assurance: Power Query, advanced formulas, PivotTables, scenario engines, dashboards
Planning governance, data standards, model risk controls, advantages tracking, and executive decision support
BEHAVIOURAL SKILLS
Executive presence and ability to influence business, finance, HR, and operations leaders using evidence
Strategic and commercial thinking while remaining close enough to the data to test and challenge models personally
Ability to lead change, standardize planning practices, and resolve competing priorities across businesses and locations
Strong talent leadership — builds a high-calibre WFM capability and succession pipeline
Clear ownership, intellectual curiosity, and resilience when recommendations challenge establish

📌 Associate Director/Group Manager (Bengaluru)
🏢 Aon
📍 Bengaluru