It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

The Sr. Skilled Customer Support serves as a senior-level customer support professional and subject matter expert (SME) for Electronic Visit Verification (EVV) and Electronic Data Interchange (EDI) operations. This position resolves complex customer and provider inquiries, serves as a primary escalation point, and provides day-to-day guidance and mentoring to Customer Support Representatives.

The role collaborates with internal teams, providers, state stakeholders,



and vendors to ensure timely resolution of operational issues, compliance with program requirements, and delivery of high-quality customer service. The Senior Professional Customer Support contributes to employee development, process improvement, knowledge management, and operational excellence while supporting organizational goals and performance standards.

Your role in our mission

Analyze and resolve complex customer, provider, EVV, and EDI inquiries while serving as a primary escalation point for complex service issues.
Provide day-to-day guidance, coaching, mentoring, training, and cross-training to Customer Support Representatives to support performance and service quality.
Serve as the subject matter expert for EVV and EDI processes, workflows, system functionality, policies, and program requirements.
Collaborate with management, vendors, technical teams, providers, state partners, and business stakeholders to resolve issues, suppor

📌 Senior Professional Customer Support Remote (Sakri)
🏢 Gainwell Technologies
📍 Sakri