The Military Education Coordinator will report to the Assistant Director (or Director) in the Office of Stateside Military Operations and work closely with military education centers to serve prospective and current students and facilitate hybrid class offerings and testing services to military/veteran and civilian students. The Military Education Coordinator is responsible for serving students via face-to-face advising, virtual advising, administrative support, recruitment/retention outreach, and test proctoring services for students on military installations and the surrounding areas.
LOCATION: This position is 100% in office position with travel to other military installations required to provide office coverage. This position is not eligible for telework or remote work.
TRAVEL REQUIREMENTS:
Day and overnight travel to other military installations and other UMGC locations may be required.
SPECIFIC RESPONSIBILITIES INCLUDE:
- Provide students with superior customer service as an advocate and advisor throughout the academic cycle. Promote and support localized UMGC services to include hybrid classes, testing services, and graduation ceremonies as assigned at military installations and civilian sites where relevant. Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by the standards set by the military education center officers.
- Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and DMS.
- Support management with creating, coordinating, and providing consistent outreach projects and services to military and civilian installation
📌 Military Education Coordinator (Fort)
🏢 University of Maryland Global Campus
📍 Fort
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