Job Description

The Role

How you will influence:
- You would take on-the-job trainings on various Business Processes, Standards & Procedures falling under the scope of Support Analyst role.
- Take guidance from peers and senior colleagues on complex issues/queries from business to provide timely resolution.
- Understand how different departments within the firm operate and learn and implement cross-domain/department collaboration.
- Able to articulate thoughts and ideas to colleagues effectively both written and verbally

Key Accountabilities
- Analysing the incidents/request received from business users.
- Creating Knowledge articles, update System Operating Procedure (SOP's) and other technical documents.
- Creating test plans and writing test cases under the guidance of peers/senior colleagues
- Execute test cases and report the testing outcomes.
- Complete the assigned work as per the given timelines

Qualifications:
Your experience

This person should have:
- Bachelor's degree (BCA/BE/BTech/MCA) and be a fresher




- History of excellence in academics and personal achievements
- Knowledge of SDLC methodologies
- Strongly motivated to learn current skills and their implementation

Skills and Activities
- Basic knowledge of MS Office (Outlook, Excel, Word)
- Good communication and interpersonal skills
- Good problem-solving skills and analytical capability
- Good learning skills
- Flexible and able to respond to changing business requirements.
- Ability to work under pressure and successfully manage deadlines

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believ

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