Positions: Dialer & Telecom Engineer

Location:Vashi, Navi Mumbai

Experience: 3+ Years

Night Shifts: 6PM

We are looking for an experienced Dialer & Telecommunications Analyst responsible for the development, implementation and maintenance of the telephony and dialer set up for the organization.

Qualifications:
Mandatory Skills:
- Dialer and Telecom,
- Cisco/Avaya PBX,
- Network and VOIP connectivity,
- Linux and using putty and
- GUI

Role and responsibilities: -
- Works on design, implementation, and support activities for Cloud dialer, Avaya and Cisco Telephony Platforms.
- Work with BU and project team requirement and implement the setup
- Should be aware of US Compliance need and help to provide solution surrounding the compliance requirement.
- Should work to resolve technical issues including system down, intrusion, and performance. Must consistently demonstrate solid analytical and troubleshooting skills.
- Work internally and with vendor to develop document and PNPs.
- Develop workflows and diagram for internal and external use




- Participate in PCI and HIPPA audits and vendor interaction

Functional/operational:
- Positive written and spoken English and well should have high proficiency in using Word, Excel, PowerPoint and Visio.
- Experience in maintaining and Testing Aspect, Genysis or LiveVox Cloud Dialer, Avaya, Cisco PBX Systems and call recording setup like VoicePrint International and MicroCall.
- Have hands-on experience of SQL queries and could easily deduce logical representation in SQL for campaign creation and planning.
- Call flow configuring in XML for complex IVR Systems for inbound setup.
- Must be able to create and integrate Accounts for users in cloud environment.
- Able to Configure day to day tasks like creating campaigns, loading lists, setting up group, users, recordings retrieval, etc.
- Be capable to troubleshoot Dialer / PBX / VOIP / Network related issues and following up with service providers both internal and external during Inc

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