Job Description – ServiceNow Manager (C1/Manager)
Location: Bangalore Hybrid 10 days in a month
Experience: 12+ Years
Shift: General Shift
Contract 2 hire

Position Summary
We are seeking an experienced ServiceNow Manager to lead large-scale ServiceNow engagements, driving both platform architecture and delivery excellence. The ideal candidate will be responsible for defining platform strategy, governing architecture standards, managing end-to-end program delivery, and leading cross-functional teams to deliver scalable, secure, and business-aligned ServiceNow solutions.
Key Responsibilities
Architecture & Technical Leadership
- Define and own the ServiceNow platform architecture, roadmap, and governance framework.
- Design scalable, secure, and maintainable ServiceNow solutions aligned with enterprise standards.
- Establish platform governance for instance strategy, cloning schedules, release management, Update Sets, and App Engine deployments.
- Lead architecture reviews for CMDB, CSDM, integrations, data models, and custom applications.
- Drive Technical Review Boards (TRB)



and ensure adherence to ServiceNow best practices.
- Define secure integration patterns using REST, SOAP, IntegrationHub, OAuth 2.0, SSO, and enterprise integration frameworks.
- Minimize technical debt through governance and architectural oversight.

Delivery & Program Management
- Lead end-to-end ServiceNow implementation, enhancement, and transformation programs.
- Manage project scope, timelines, budgets, resources, and delivery quality.
- Drive Agile delivery practices including Sprint Planning, Stand-ups, Reviews, and Retrospectives.
- Monitor project metrics such as velocity, burndown, resource utilization, and release readiness.
- Identify and mitigate project risks, dependencies, and escalations.
- Ensure successful deployment, adoption, and business value realization.

Stakeholder Management
- Act as the primary point of contact for business leaders and executive stakeholders.
- Trans

📌 ServiceNow Manager (Bengaluru)
🏢 Dreampath Services
📍 Bengaluru