Role & Respo n si b ilities
We are looking for an Application Support who is detail-oriented, proactive, and passionate about leveraging technology to drive operational efficiency. The ideal candidate will provide daily operational (both incident and problem) support and communication, monitor systems in real-time, analyze data for actionable insights, and ensure seamless service delivery.

Your responsibilities include:
- Support 24 hrs x 7 days Level 1 and Level 2 Applicatioi Support
- Generate reports on incident trends and SLA breaches for stakeholders.
- Timely stakeholder expectation management
- Support in enhancing Neural Lab monitoring systems through available tools to detect and escalate incidents.
- Triage and log daily incidents, and ensure all workarounds (immediate resolutions) are documented, and where applicable, in alignment with Release changes.
- Analyze operational data using Jupyter Notebooks (Python/Pandas) to identify trends (e.g., deadline breaches, driver idle time) and generate visualizations (Matplotlib/Seaborn).




- Proactively escalate high-priority and repeated incidents for root cause analysis, coordinating communications and following through to ensure all outstanding issues are resolved.
- Generate pre-filtered datasets, and/or transparent descriptions (incl. Timestamps, logs, screenshots, etc) to conduct root cause analysis.

Required Skills / Experie n ce
- University degree in IT, Computer Science, Data Analytics, or related field.
- Technical Skills:
- Proficiency in monitoring tools
- Experience with Jupyter Notebooks, Python (Pandas, NumPy), and data visualization (Matplotlib, Seaborn) preferred.
- Basic SQL for querying logs and APIs for data extraction.
- Familiarity with ticketing systems.
- Familiarity with IT incident and problem management framework.
- Experience with data modelling and database design (e.g., PostgreSQL, MongoDB) is a plus.
- Familiarity with modern development stacks used by the team (e.g., Python + frameworks

📌 Application Support Specialist (Ballari)
🏢 Neural Lab
📍 Ballari