Job Summary
- Reports to: US Supervisor, Warranty Service
- Under general supervision, inputs, verifies, coordinates, and maintains warranty claim information in a database. Responsible for evaluating each claim to ensure its accuracy and validity. Responds to requests from dealers regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs. Other duties may be assigned as needed.
- Work Shift time: 8.30pm IST to 5.30pm IST
Primary Responsibilities
- Responsible for responding to warranty inquiries via email promptly and professionally.
- Investigate and resolve claim issues. Understands and follows established warranty policies and business practices in carrying out these duties to approve or reject claims successfully.
- Using expertise in data mining and analysis to explore historical data and discover patterns to support the adequacy of returns and elevate any warranty claim-related issues that require management review/input.
- Responsible for entering hard copy warranty claim information into the Warranty Database.
Key Skills Required
- Excellent English communication skills, both verbal and written.
- Solid communication experience with international teams, including virtual collaboration tools, cross-time-zone and best communication practices.
- Well-versed with remote working protocols/etiquettes
- Ability to use a computer for 8.5 hours per day.
- Ability to use MS Office applications (Outlook, MS Teams,Excel, Word, and PowerPoint)
Must Have “Technical” Skills hiring manager to update this section
- At least two years’ related experience and/or training in a customer service environment; or equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Compose professional correspondence. Speak clearly and use proper phone etiquette.
- Experience in MS Office and ability to use Wa