The Portfolio Manager will be responsible for managing collections and recovery
for retail asset products within the assigned area. This includes overseeing
repossession activities, coordinating with external agencies, handling legal
formalities, and leading a team of collection executives. The role requires a
proactive approach to field operations, team training, and compliance with
internal and regulatory standards.

RESPONSIBILITIES

Collections Management: Monitor and maintain collection efficiency across
assigned portfolios. Ensure timely follow-ups and resolution of delinquent
accounts. Analyze collection trends and implement corrective actions.
Repossession & Recovery: Manage repossession activities in coordination with
repossession agents.



Oversee the sale of repossessed assets to maximize
recovery. Ensure compliance with legal and regulatory requirements during
repossession. Agency & Field Coordination: Liaise with external collection
agencies and field executives. Provide training and guidance to the collections
team. Conduct field visits when necessary to support recovery efforts. Legal &
Compliance: Coordinate with legal teams for initiating and following up on legal
actions. Ensure all documentation and processes are in line with bank policies
and regulatory norms.

📌 Customer Assistance Manager-Personal Loan-Hardship Assistance Unit (Bengaluru)
🏢 Kotak
📍 Bengaluru