Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Job overview:
Responsible for the operational efficiency of all front desk services during a shift. Provide timely and skilled guest services in accordance with established standards.

At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Duties & Responsibilities:
Financial returns:
- Monitor departmental budget and control expenses.
- Promote room up selling and suggestive selling
- Monitoring and effective control of on rebates and rate checking.




- Perform/assist effective night auditing function to ensure accuracy of financial reports

People:
- Manage day to day staffing requirements, plan and assign work, and establish performance and development goals for employees..
- Educate and train all employees in compliance with governmental and safety regulations.
- Provide on the job trainings to the staff to improve their efficiency & guest handling skills.
- Promote teamwork and quality service through daily communication and coordination with other departments.

Guest experience:
- Understand and respond to guests’ needs and ensure a high level of guest satisfaction.
- Responsible for the upkeep of Duty Manager log and front office reports.
- Ensure major guest feedback and preferences are recorded and review it on a daily basis.
- Communicate with all hotel departments to stay informed of guest needs and ensure timely responses to requests

Responsible

📌 Duty Manager Holiday Inn New Delhi Aerocity
🏢 Holiday Inn
📍 Delhi