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About this opportunity:

The Control Tower Order Management role is responsible for end-to-end customer order delivery, discrepancy handling, reporting, and fulfillment of Customer Unit requests based on WLA/SLA requirements. The role ensures visibility, accuracy, and proactive resolution across the full order lifecycle, from order creation to final delivery.

What you will do:
- Manage and monitor customer orders from creation to final delivery, ensuring accurate entry, validation, processing, and fulfillment in ERP/SAP systems.
- Experience of 6 to 8 years is required.
- Track order status, manage changes, cancellations, backorders, shortages, and critical order prioritization, and keep stakeholders informed.
- Operate control tower dashboards to maintain real-time visibility of order flows, WLA/SLA performance, on-time delivery, and automation rates.
- Identify deviations, bottlenecks, and risks; escalate issues to relevant teams and track resolution to closure.
- Create, manage, and track POs/SOs in SAP; coordinate GR, invoice verification, open PO reporting,



delivery schedules, and master data accuracy.
- Resolve exceptions such as delays, mismatches, and inventory shortages by coordinating with warehouses, repair centers, planners, procurement, logistics, and customers.
- Use AI and automation tools such as Microsoft Copilot, Glean AI, Power Automate, Power Query, or RPA to improve monitoring, reporting, anomaly detection, and repetitive order processes.
- Prepare operational reports, support root cause analysis, drive process improvement, and maintain SOPs.

The skills you bring:
- Bachelor’s degree or equivalent working experience; experience in Control Tower, shared services, telecom supply chain, reverse logistics/RMA, or global cross-functional operations is preferred.
- Knowledge of SAR HWS operations, service delivery processes, SAP order operations, and automation tools; APICS CSCP/CPIM certification is an advantage.
- Solid analytical,

📌 Control Tower Operation Specialist (India)
🏢 Ericsson
📍 India