Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering, as a User Success Engineer – 3DEXPERIENCE PLM Platform Support in Pune, India

We are looking for a candidate with hands-on experience with any CAD/PLM software. We have a key mission to support our Customers globally on Dassault Systèmes' suite of PLM Products.

Role Description & Responsibilities

Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systèmes' suite of PLM Products
Respond immediately in case of Customer crisis situations
Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run
Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction
Create Knowledge capitalization content on key technical topics
Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support




Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools
Ensure Knowledge capitalization content creation a regular basis and spread awareness about it at every possible need and opportunity

Qualifications

B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
1-4 years Industry Experience with any CAD and/or PLM software
Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
Exposure to PLM operations and concepts is an added advantage
Good English communication skills, both written and verbal, required
Must be able to help Customers and the Development Team analyze and diagnose complex system problems via telephone or e-mail, and make sound judgments based on deciding priorities
Ability to work in a fast-paced, energetic environment

What’s In It For You

Work in a culture of collab

📌 User Success Engineer – 3DEXPERIENCE PLM Platform Support (India)
🏢 Dassault Systèmes
📍 India