Serve as a functional lead for SAP solutions in a hybrid work model focusing on waste management customer care services service contracts work management energy data management device management and billing while applying generative AI techniques to streamline business processes and provide data driven insights for utilities and related industries.
Responsibilities
Lead end to end functional design of SAP waste management processes to ensure compliant and productive handling of complex customer and asset scenarios in utilities and similar industries.
Coordinate configuration of SAP customer care services to optimize customer interaction flows billing inquiries and service requests while improving overall satisfaction scores.
Drive definition and maintenance of SAP service contracts ensuring accurate terms pricing and lifecycle management that support predictable revenue recognition and regulatory alignment.
Oversee design of SAP work management processes to enable efficient scheduling execution and closure of field work orders with a strong focus on safety quality and cost control.
Manage functional setup of SAP energy data management to support accurate metering interval data processing and energy settlement activities that enable reliable billing outcomes.
Guide configuration of SAP device management to handle full lifecycle tracking of meters and field devices including installation replacement inspection and decommissioning events.
Direct integration of SAP billing components with upstream metering and contract data so that invoices are timely accurate and aligned with complex rate structures in utilities or oil and gas contexts.
Apply generative AI capabilities to automate documentation test case generation and knowledge retrieval thereby reducing manual effort and accelerating solution delivery for project stakeholders.
Collaborate closely with business users to gather detailed requirements conduct fit gap analysis and translate operational needs
📌 SAP ISU EAM Consultant (Chennai)
🏢 Cognizant
📍 Chennai
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