About The Role

The OTC Senior Manager will lead end-to-end Order-to-Cash (OTC) operations within Dyson Business Services (DBS), overseeing key areas including Cash Applications, Credit Risk & Assessment, Collections, Disputes, and Deductions.
This role is responsible for driving operational excellence, governance, process transformation, and stakeholder collaboration while supporting DBS’ vision of building a Centre of Excellence (CoE).

Key Responsibilities

Operational Leadership
- Lead and manage end-to-end OTC operations including:
- Cash Applications
- Credit Management & Assessment
- Collections & Disputes
- Deductions & Bad Debt Provisioning
- Cash Flow Forecasting, Analysis and driving better cash flow results
- Ensure delivery of KPIs such as DSO, cash flow forecasting, and service levels
- Drive effective resolution of escalations and operational challenges

Stakeholder Management & Business Partnering
- Effective stakeholder management including Finance Directors, Controllers and Market
- Collaborate across regions to improve market practices




- Act as a trusted advisor to business stakeholders and leadership

Strategy, Governance & Process Excellence
- Establish robust governance frameworks across OTC processes to ensure control, compliance, and audit readiness
- Drive automation, transformation, and continuous improvement initiatives
- Develop strategies to address complex business challenges and improve performance
- Lead transitions, including documentation (SOPs, process maps) and stabilization

People Leadership & Team Development
- Lead, inspire, and develop a team of 80+ members across multiple locations
- Create a high-performance culture focused on accountability, collaboration, and innovation
- Provide coaching, regular feedback, and career development opportunities
- Drive performance management including goal setting, mid-year and annual reviews

Service Delivery & Reporting
- Ensure consistent and high-quality service delivery across OTC fun

📌 Order to Cash Senior Operations Manager (Gurugram)
🏢 Dyson
📍 Gurugram