About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Manager - MS Field Services -

Essential Job Functions and Responsibilities
1. Complete Ownership of the MS-Field Servicers operations .
2. Team Management / Shift Planning / Floor Management
3 Execution of assigned projects in the timelines defined.
4. Follow-up from vendors for Collection of all Billing Documents / Takeover Forms / CSR as per defined timelines and submission to Billing Team.
5. Calculation & Submission of Penalty Data for all process as per defined timelines to Billing team.
6. Monitoring & Driving Long pending calls.
7. Maintain & Publish Data metrics for process & have Data Driven Approach.
8. Periodic Review of process and ensure Services & Data quality is maintained
9. Effectively Handle Customer & Internal Operations Reviews & Meetings
10. Effective Customer Escalation Management.




11. Drive vendor for performance improvement and ensuring delivery as per SLA.
12. Work in coordination with vendor management for any challenges / vendor performance issue / Service Quality Improvement.
13. Have Proactive approach towards Service Quality Improvement.

Knowledge and Skill Requirements
• The candidate will have a Technical Diploma / 3 yr. Degree or the equivalent.
• Minimum 5 year work experience in ATM Industry including Team Management
• The candidate will have an aptitude for Problem Solving and good communication skills (written & spoken).
• Experience in handling third party vendors is mandatory

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-chance employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and

📌 Manager - MS Field Services (Mumbai)
🏢 NCR Atleos
📍 Mumbai