Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Cyara Testing
Design and execute Cyara test plans, campaigns, CX Models, IVR workflows, and regression packs
Troubleshoot Cyara logs, call recordings, and performance results
Drive improvements in IVR and voice channel stability
Contact Centre / Telephony Testing
Test end-to-end call flows across Genesys Cloud / Engage, Amazon Connect, and voice routing solutions
Validate:
IVR flows
Routing profiles & queues
Skill/attribute-based routing
Agent desktop interactions
Transfers,



conferencing & wrap-ups
Test integrations with CRM, WFM, Reporting, Bots, and downstream applications
Quality Engineering
Create comprehensive test scenarios, cases, test data, and traceability matrices
Perform functional, regression, integration, and UAT testing
Support automation opportunities within Cyara or API-based frameworks
Track defects and work closely with platform/telephony teams for resolution
Collaboration
Work with Product Owners, Architects, Conversational Designers, Developers, Telephony Engineers, and DevOps teams
Participate actively in Agile ceremonies
Produce test reports, execution summaries, and release readiness documentation
Builder Responsibility:
Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows, and decision-making
Comply with the term

📌 Senior Quality Analyst (Hyderabad)
🏢 Optum India
📍 Hyderabad