Snapdeal is looking for a Senior Manager to own First Mile and Last Mile operations and governance across our courier partner network. This role sits at the center of pickup performance, delivery performance, and courier accountability — translating operational data into decisions that directly move cost, TAT, and customer experience metrics. The ideal candidate combines robust ecommerce logistics fundamentals with hands-on data analysis capability (SQL and Databricks are a must) to drive daily governance and structural process improvement.

KEY RESPONSIBILITIES
• Own end-to-end First Mile (pickup, first-mile TAT, seller/warehouse handover) and Last Mile (delivery TAT, NDR, RTO) operations across all courier partners.
• Own RTO (Return to Origin) performance end-to-end — drive RTO % reduction through root-cause analysis, courierwise and pincode-wise interventions, and closer alignment between first mile, last mile, and NDR processes.
• Track and drive key forward/delivery metrics including FASR (First Attempt Success Rate), CPD (Courier Partner Dispatch) adherence, delivery TAT,



and pickup compliance — with courier-wise and category-wise cuts.
• Drive daily/weekly governance cadence with courier partners — pickup compliance, FASR, CPD adherence, delivery success rate, TAT adherence, RTO, exceptions, and escalations.
• Build and maintain SQL/Databricks-based dashboards and reports to track first mile and last mile KPIs at pincode, courier, and category level.
• Identify root causes of service failures (missed pickups, delayed deliveries, NDR spikes) using data deep-dives and drive corrective action plans with courier partners.
• Partner with courier account managers on capacity planning, allocation logic, and network expansion for pickup and delivery coverage.
• Define and track SLAs/scorecards for courier partners; institute a structured governance and penalty framework for non-compliance.
• Work closely with Reverse Logistics, RTO, and NDR teams to ensure first/las

📌 Senior Supply Chain Manager (Gurugram)
🏢 Snapdeal
📍 Gurugram