Job Description

Join our team as a Guest Service Associate - Housekeeping at ibis Kochi City Centre

We're looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay.

Prime Function:

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.




Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an productive and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Provide high level of service standards.
Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.
Responsible for mainten

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