* Ensure that departments achieve or exceed guest's service expectations
* Control all purchases for the department, consistently aware of quality and
cost
* Prepare team member schedules in accordance with budgets and business
forecasts
* Manage human resources functions including recruiting, onboarding,
performance evaluations, training, and disciplinary action.
* Knowledge of budget preparation, payroll, and cost spending controls
* Highly motivated team player with robust initiative and desire for
achievement
* Must be effective in handling problems in the workplace including
anticipating, preventing, identifying, and solving problems as necessary
* Ability to work well in stressful situations
* Readily available and approachable for all guests while providing excellent
guest service

* Ensure that all the statutory requirements for in house guests are met
(C–Forms etc.)

* Maintain high standards of personal appearance, grooming and hygiene in
accordance with the hotel policy

* To be flexible and undertake any other duties and responsibilities as




assigned by the management to meet business demand and guest service need
from time to time.

Financial

* To ensure that revenues and/or cost controls are maximized through proactive
actions rather than reactive management.

* To ensure current knowledge of key hotel and department financial targets

* To maintain a working knowledge of key costs associated with the department

* To assist in the preparation of budgets and/or forecasts if required

• Administration

* To assist in any inventory/stock taking as/when required.

* To ensure that all projects, departmental reports, schedules, are completed
accurately and punctually.

* To participate in monthly staff meetings and daily follow up action
briefings

* To assist in updating sections of the Departmental Operations Manual when
required.

* To ensure weekly schedules are completed according to advance notice
requirements, considering also employee requests favo

📌 Front Office Manager (Gurugram)
🏢 HILTON
📍 Gurugram