Job Description

Are you ready to make a global impact and shape the future? This is a unique opportunity to work at the heart of a world-class organization, partnering with senior leadership to drive transformation, innovation, and operational excellence on a global scale.

As an Executive Director – Utilities Operations Readiness, Utilities Governance & Utilities Business Enablement in Payments Utilities, you will be the leader who turns strategy into results across a high-visibility payments organization. You will lead enterprise operations readiness, governance, and business enablement to deliver critical payment capabilities with speed, quality, and control.

You will set the operating rhythm, drive cross-functional alignment, and ensure our governance forums and evidence are inspection-ready. You will strengthen controls and audit readiness while reducing operational friction through automation, analytics, and data-driven decisions that improve accuracy and cut manual touchpoints. You will shape the organization's workplace strategy and physical footprint,



orchestrate senior visitor and client engagements, and lead workstream governance that keeps high-priority initiatives aligned and on track.

Partnering across technology, product, operations, risk, compliance, and leadership, you will be a trusted advisor to senior leadership and a force-multiplier across the organization. This is an chance to shape how we operate at scale.

Job Responsibilities

Operations Readiness for Utilities

Own the end-to-end operations readiness framework, including intake, assessment, planning, readiness validation, execution, stabilization, and continuous improvement
Drive timely delivery and optimization of strategic deployments and migrations across utilities
Ensure execution minimizes disruption while improving the speed and quality of delivery
Strengthen readiness communications through structured impact assessments and post-implementation reviews
Establish stakeholder f

📌 Executive Director (Mumbai)
🏢 JPMorganChase
📍 Mumbai