This Ops Readiness Project lead role sits within Global TTS Client Operations, supporting Domestic and Instant Payments implementations across regions. The role is execution-focused with growing leadership accountability, partnering with Product, Technology, Operations, and Data teams to deliver client solutions aligned to the Global Target Operating Model (TOM).
This role is responsible for hands-on delivery, stakeholder coordination, and operational readiness.

Responsibilities:
Operations readiness lead - Responsible for day to day management of all Operational Readiness activities for Domestic payments and capture of E2E Process and Procedures for launch.
Responsible to understand the end to end product mapping, client requirement, Validate solution for alignment to Global Target Operating Model, review solution, Ensure the right platforms are considered for development and implementation
Work with Product, technology and other stakeholders on Operations readiness and align with project plan
Work with regional and global teams to lead the implementation.




Understand Global Target Operating Model definitions and ensure to drive the implementation for alignment with high scoring/KPI.
Be key partner for Data Governance review and work to lead the data quality related discussions.
Implement advanced strategies for gathering, reviewing and analyzing data requirements
Meet with end users to understand business needs, write requirements, conduct walkthroughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
Review of Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
Knowledge of Agile methodology
Apply best practices for effective communication and problem-solving
Collaboration with all partners on any project delays, risk assessment and risk mitigation plans.
Status reporting to Project Stakeholders, Product and Operations Partners
Prepare Post project MIS

📌 VP - Domestic Payments Ops Readiness Lead (Mumbai)
🏢 Citi
📍 Mumbai