Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Unified Communication and Collaboration Operations

Positive to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Summary

We are looking for a Cisco Voice Engineer with 3+ years of experience in Unified Communications and Collaboration (UCC) technologies. The candidate will be responsible for administration, support, troubleshooting, and maintenance of Cisco UC platforms including CUCM, Unity Connection, CUBE, SIP infrastructure, and related voice services. The role requires hands-on experience in incident management, voice routing, call flow analysis, and collaboration with network and infrastructure teams.





Key Responsibilities

Administer and support Cisco Unified Communications Manager (CUCM) environments.

Perform Moves, Adds, Changes, and Deletes (MACD) activities for users and devices.

Configure and troubleshoot IP Phones, Device Pools, CSS, Partitions, Route Patterns, Route Lists, and SIP Trunks.

Support Cisco Unity Connection for voicemail administration and troubleshooting.

Monitor and troubleshoot call routing issues using CDR, RTMT, DNA, and trace analysis.

Manage SIP gateways, CUBE, and PSTN connectivity.

Support Cisco Jabber/Webex App user provisioning and troubleshooting.

Perform incident, problem, and change management activities following ITIL processes.

Coordinate with carriers, vendors, and internal teams to resolve voice-related issues.

Assist in CUCM upgrades, patching, migrations, and system health checks.

Maintain technical documentation, SOPs, and knowledge

📌 Technology Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru