Job ID: QTSUL08430
Experience: 8+ Years
Location: Pune / Hyderabad
Work Mode: On-site / Hybrid as required by the project
Role Summary We are looking for an experienced ServiceNow Program Manager to manage end-to-end ServiceNow programs across business engagement, platform delivery, project management, operations, governance, and continuous improvement .
The ideal candidate should combine robust ServiceNow functional knowledge with proven program management, stakeholder management, delivery governance, and operational leadership skills.
Key Responsibilities Business & Stakeholder Management
Act as the primary ServiceNow engagement point for business and technology stakeholders.
Understand business requirements, pain points, and objectives and map them to ServiceNow capabilities.
Facilitate discussions with Process Owners, Product Owners, Architects, SMEs, and business teams.
Manage priorities, dependencies, risks, escalations, and stakeholder expectations.
Provide clear status updates and recommendations to senior leadership.
Program & Project Management




Manage end-to-end ServiceNow implementations, enhancements, releases, and operational initiatives.
Establish project plans, milestones, dependencies, resource plans, and delivery timelines.
Manage multiple initiatives across ServiceNow modules and teams.
Track scope, budget, risks, issues, dependencies, and overall delivery health.
Coordinate internal teams, ServiceNow partners, vendors, and business stakeholders.
Ensure delivery within agreed timelines, quality standards, and scope.
ServiceNow Functional & Capability Management
Maintain strong knowledge of ServiceNow platform capabilities.
Recommend OOTB ServiceNow functionality before considering customization.
Coordinate with Architects and SMEs to validate technical feasibility.
Translate requirements into Epics, Features, User Stories, acceptance criteria, and deliverables .
Support ServiceNow roadmap and backlog prioritization based on business value.
Governan

📌 ServiceNow Program Manager – Platform, Delivery (Shivamogga)
🏢 Qloron
📍 Shivamogga