- Position: Network & EUC Engineer
- Experience: 5+ Years
- Role: Managed IT Services / Infrastructure Support
- Employment Type: Full time (1 year contract – Renewable)
- Location: Onsite - UAE

Job Summary
We are looking for an experienced Network & EUC Engineer to manage, maintain, and troubleshoot enterprise network infrastructure and end-user computing environments. The candidate will be responsible for ensuring high availability, security, performance, and SLA-driven support across network and EUC services.

Key Responsibilities
- Manage and troubleshoot LAN/WAN infrastructure , routing, switching, and network connectivity.
- Configure, monitor, and troubleshoot Fortinet firewalls , security policies, NAT, and VPN solutions.
- Manage Aruba switches and Wi-Fi infrastructure , including configuration, troubleshooting, and performance optimization.
- Support site-to-site and remote-access VPNs and resolve connectivity/security issues.
- Provide L2/L3 desk-side and end-user support for desktops, laptops, peripherals, operating systems, and network-related issues.




- Administer Microsoft Intune-managed devices , including device enrollment, configuration profiles, compliance policies, application deployment, and troubleshooting.
- Handle incidents, service requests, and changes in accordance with defined SLAs and ITIL processes .
- Perform problem management, root-cause analysis , and preventive actions for recurring issues.
- Monitor infrastructure health and proactively identify potential network and endpoint issues.
- Maintain accurate network diagrams, configurations, asset records, and technical documentation.
- Coordinate with vendors, OEMs, and internal teams for escalations and infrastructure changes.
- Ensure adherence to IT security, access control, change management, and operational standards .

Required Technical Skills
- Strong hands-on experience with LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, switching, and network troubleshooting .
- Good experience

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