Job Roles & Responsibilities

1. Front Desk Management
- Welcome and professionally assist patients and visitors.
- Manage reception area and maintain a friendly, organized setting.
- Answer phone calls, WhatsApp messages, and general enquiries.
- Provide information about clinic services, timings, therapists, and procedures.

2. Appointment Management
- Schedule, confirm, reschedule, and cancel patient appointments.
- Maintain the daily appointment calendar for physiotherapists and other therapists.
- Send appointment reminders to patients.
- Manage walk-in patients and coordinate waiting times.

3. Patient Registration & Records
- Register new patients and collect required basic information.
- Maintain accurate patient files and registration records.
- Update patient details when required.
- Ensure patient documents are properly organized and confidential.

4. Billing & Payments
- Prepare consultation/session bills and receipts.
- Collect cash, UPI, card, or other approved payments.
- Maintain daily payment and billing records.




- Coordinate with accounts/management regarding outstanding payments.

5. Patient Coordination
- Coordinate between patients, physiotherapists, doctors, and clinic staff.
- Inform therapists when patients arrive.
- Manage patient flow and minimize unnecessary waiting.
- Follow up with patients regarding missed appointments or scheduled sessions.

6. Clinic Administration
- Maintain daily attendance and reception records.
- Manage basic office supplies and reception requirements.
- Assist with documentation and administrative tasks.
- Maintain cleanliness and professional presentation of the front desk.
- Coordinate with housekeeping and support staff when required.

7. Communication & Customer Service
- Handle patient enquiries politely and professionally.
- Address basic complaints and escalate concerns to the clinic administrator/management.
- Communicate clinic policies, payment procedures, and appointment rules clearly.
- Maintain p

📌 Front Office Receptionist (Hyderabad)
🏢 Ameyamphysioandchild development center
📍 Hyderabad