Job ID: QTSUL08430
Experience: 8+ Years
Location: Pune / Hyderabad
Work Mode: In office / Hybrid as required by the project
Role SummaryWe are looking for an experienced ServiceNow Program Manager to manage end-to-end ServiceNow programs across business engagement, platform delivery, project management, operations, governance, and continuous improvement .
The ideal candidate should combine strong ServiceNow functional knowledge with proven program management, stakeholder management, delivery governance, and operational leadership skills.
Key ResponsibilitiesBusiness & Stakeholder Management
- Act as the primary ServiceNow engagement point for business and technology stakeholders.
- Understand business requirements, pain points, and objectives and map them to ServiceNow capabilities.
- Facilitate discussions with Process Owners, Product Owners, Architects, SMEs, and business teams.
- Manage priorities, dependencies, risks, escalations, and stakeholder expectations.
- Provide clear status updates and recommendations to senior leadership.

Program & Project Management




- Manage end-to-end ServiceNow implementations, enhancements, releases, and operational initiatives.
- Establish project plans, milestones, dependencies, resource plans, and delivery timelines.
- Manage multiple initiatives across ServiceNow modules and teams.
- Track scope, budget, risks, issues, dependencies, and overall delivery health.
- Coordinate internal teams, ServiceNow partners, vendors, and business stakeholders.
- Ensure delivery within agreed timelines, quality standards, and scope.

ServiceNow Functional & Capability Management
- Maintain strong knowledge of ServiceNow platform capabilities.
- Recommend OOTB ServiceNow functionality before considering customization.
- Coordinate with Architects and SMEs to validate technical feasibility.
- Translate requirements into Epics, Features, User Stories, acceptance criteria, and deliverables .
- Support ServiceNow roadmap and backlog prioritization b

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