(Internship + full-time chance) (with 2 years of bond agreement)

Naapbooks builds and sells its own software products — VizMan (visitor and gate management), EZEO ERP, EZEO (Supply Chain) and InsiderQ — to businesses across Gujarat and the rest of India. Enquiries reach us through paid campaigns on Meta and Google, WhatsApp, our websites, exhibitions and IndiaMART.

The Customer Relationship Executive is the engine room of the sales team. Four things sit with this role: call every new enquiry quickly, work back through the older ones, generate fresh interest from existing customers, and keep the Sales Executives organised so their time goes on meetings rather than admin. It is not a closing role — you are not expected to negotiate price.

Roles and ResponsibilitiesNew leads
- Call every new lead within one working day — from campaigns, WhatsApp, the website, exhibitions and IndiaMART.
- Qualify the enquiry — what business, what problem, rough size, who decides, and when.
- Update the CRM on every call — outcome, notes and next action.

Follow-up on the existing database




- Work back through older leads on a steady daily quota, alongside the new ones.
- Chase politely and persistently, on a defined follow-up cadence, until you get a yes, a no, or three failed attempts.
- Revive the ones worth reviving — a lead that went quiet is often just a lead whose timing was wrong.
- Disposition the dead ones properly, with a reason, so the pipeline stays honest.

Regenerate from existing customers — cross-sell and upsell
- Call existing customers on a planned cycle — most of them use only one of our products.
- Spot the cross-sell — a VizMan customer who has never seen EZEO ERP, an EZEO ERP customer who could use EZEO Supply Chain or InsiderQ. Surface it and pass it on.
- Renewals and reactivation — remind customers before a renewal falls due, and call back the ones who lapsed.
- Ask for referrals.

Support and coordinate with the Sales Executives
- Book demos and meetings

📌 Customer Relationship Executive (Bodakdev)
🏢 Naapbooks lmtd.
📍 Bodakdev