The Sales Operations & ERP Coordinatorwill be responsible for coordinating the implementation and day-to-day adoption of the ongoing ERP system, strengthening field-sales planning and reporting, and ensuring that customer complaints are accurately logged, assigned, tracked, and resolved. The role acts as a coordination bridge between field sales employees, the Sales Head, service teams, and management.

Key Responsibilities

1. ERP Implementation & Administration
- Coordinate the end-to-end implementation and operational rollout of the ERP system across relevant departments.
- Support data migration, master-data creation, user onboarding, workflow configuration, and process standardisation.
- Train and assist employees in the correct use of the ERP system and promote consistent adoption across teams.
- Monitor data accuracy, timely entry, system usage, and compliance with defined ERP processes.
- Liaise with the Ceoitbox support team and internal stakeholders to resolve system issues and implement improvements.

2. Field Sales Coordination & Performance Reporting
- Prepare,



review, and monitor weekly working plans and daily sales meetings for all field sales employees in alignment with sales priorities.
- Conduct daily follow-ups with sales employees to capture visits, dealer meetings, enquiries, demonstrations, orders, collections, and pending actions.
- Ensure disciplined reporting, timely submission of activity updates, and adherence to approved travel and customer-visit plans.
- Track execution against weekly plans, identify deviations or bottlenecks, and coordinate corrective follow-up.
- Compile concise daily and weekly management reports for the Sales Head, highlighting performance, commitments, risks, and actions required.
- Maintain accurate sales activity records and support management with actionable operational insights.

3. Customer Complaint Registration & Resolution Coordination
- Record and formally lodge customer complaints with complete and accurat

📌 Sales Operation (Panchkula)
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📍 Panchkula