Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:
Drives service continuity and end-user satisfaction for Oracle Solutions by leading incident response, proactive monitoring, and operational support across all environments to meet business demand.

Role accountabilities:
- Works with the GSI Solutions Director to address Key Business Users' feedback and satisfaction with Tower services.- Collaborates with GSI Domain teams to deliver productive and well-run processes.- Ensures Oracle Application and Extension services maintain operational stability and adhere to Oracle's documented standards and industry best practices.- Oracle Application and Extension services include API Management, Apex, Kubernetes & Containers,



WebLogic, Application Extensions, Database Schema Design, and Java Development, and Regional Interfaces.Coordinates with the release manager to validate deployment readiness, support release activities across environments, and ensure rollback procedures minimize the risk of business disruption.-
- Manages service request queues, change requests, and end-user support workflows to deliver high-end user satisfaction and meet SLA targets.- Oversees systems health, security patching, vulnerability remediation, and disaster recovery readiness.

Qualifications & Experience:
Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and coordinating multi-disciplinary teams with internal and external resources.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s

📌 Oracle Solutions Support Manager (Bengaluru)
🏢 Arcadis
📍 Bengaluru