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- Requisition Number: 59738
Job Location: Patna, IND
Global Grade: Band 8
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 04/08/2026
Posting End Date: 04/09/2026
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Key Responsibilities
- Ensure high level of customer service and manage difficult customer situations.
- Ensure resolution of all complaints received for branches through COMMAND.
- Gather/prepare statistics for service quality and productivity indicators
- Ensure compliance with internal and external guidelines and ensure mínimal comments in audits and other inspections
- Find ways to improve operational efficiency and control costs to meet cost budgets
- Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs
- Monitor customer satisfaction survey ratings,



net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service
- Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
- Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
- Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
- Responsible for general reconciliation and control activities
- Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines
- Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff
- Contribute to branch per

📌 Client Service Manager (Patna)
🏢 Standard Chartered
📍 Patna