Responsible for the overall operations and maintenance of the property in order to provide
- customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption
- Day to day/end to end mall operations
- Ability to handle Security, Parking, Housekeeping, Mall Maintenance and other Operations teams i.e Complete - facility management
- Delegating the responsibilities to the mall management team (subordinates) and outsourced agencies (Housekeeping Security) of Entire Mall and then taking feedback and reporting the same through MIS reporting system.
- To attend sort out the complaint of customers and brand owners as well as shop owners.
- Good team management
- Good communication
- Should have technical knowledge
- Should be outspoken and have positive interpersonal skill
- Prepare an overall budget in coordination with Management for the Operations department
- Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering, Parking,



House-keeping, Security etc.)
- Work effectively with internal departments (esp. leasing) and information is communicated around the business units - new store openings, launches, events, changes to procedures, staff newsletters.
- Contribute to the establishment and maintenance of positive relationships with tenants, Mall customers, community civic and governing officials, vendors, and customers
- Online Marketing - Assess the effectiveness of the mall website and implement content improvements and new features to meet on-line objectives. Manage and develop the e
- newsletters from the website as required. Incorporate online activities with offline marketing promotions
- Consumer PR - Day to day responsibility for all PR - Customer, Tenant as well as Govt Agencies
- Develop, understand and communicate relevant retail trends to include sales and footfall forecasting reporting and general issues
- Marke

📌 Property Manager or Mall Manager (Agra)
🏢 ASB Projects
📍 Agra