Location:Noida

Experience:12+ Years

No. Of Openings:1

We are looking for a strategic and customer-centric Customer Success Manager to manage enterprise customer relationships, drive long-term account growth, and deliver technology-led business outcomes. This role combines Customer Success, Strategic Account Management, Solution Consulting, and Pre-Sales to maximize customer value while supporting revenue growth across strategic accounts.
- Own strategic enterprise accounts, ensuring customer satisfaction, retention, account growth, and overall account health.
- Build trusted relationships with business and technology stakeholders to understand business objectives, challenges, and evolving priorities.
- Lead customer discovery sessions, workshops, and solution discussions to identify opportunities and define value-driven technology solutions.
- Collaborate with Solution Architects, Delivery, and Engineering teams to design scalable, commercially viable solutions aligned with customer needs.
- Translate business requirements into solution strategies,



validate technical feasibility, and ensure smooth transition from pre-sales to delivery.
- Support the complete pre-sales lifecycle, including solution design, proposals, SOWs, effort estimation, pricing inputs, POCs, customer presentations, and commercial discussions.
- Monitor account performance, project progress, customer satisfaction, and solution adoption while proactively addressing delivery and business risks.
- Act as the voice of the customer by providing feedback that drives service improvements and delivery excellence.
- Identify and drive cross-sell and upsell opportunities across Impressico’s IT services, including AI/ML, Cloud, Data Engineering, Analytics, Automation, and Digital Transformation.
- Develop strategic account plans, manage prospect pipelines, contribute to forecasting, and support contract renewals and account expansion.
- Maintain executive-level customer engagement through business rev

📌 Customer Success Manager (Noida)
🏢 Impressico Business Solutions
📍 Noida