About this role:
Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.

In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of recent and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education




- Desired Qualifications:
- Deliver exceptional customer service while handling Fraud Visa Debit Card claims.
- Investigate, monitor, and resolve customer transaction disputes related to suspected fraud.
- Conduct detailed claim reviews in accordance with Regulation E guidelines and company policies.
- Analyze customer claims, questionnaires, and transaction details to determine claim validity.
- Communicate claim outcomes and resolutions clearly and professionally to customers.
- Perform thorough research and investigations to gather all necessary information for claim resolution.
- Utilize multiple online systems and tools efficiently to review, document, and process claims.
- Maintain accurate and detailed records of investigations, findings, and customer interactions.- Identify suspicious transaction patterns and escalate complex cases when required.
- Ensure compliance with regulatory requirements

📌 Associate Fraud (Serilingampalle (M))
🏢 Wells Fargo
📍 Serilingampalle (M)