Job Title: Customer Support Executive (Fresher & Experienced)
Location: Jaipur, Rajasthan
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
Shifts : Rotational Shifts (Night Shifts mostly )
CTC: Up to ₹3.0 LPA - ₹3.5 LPA (₹30,000 - ₹35,000 per month equivalent CTC, based on experience and skills)
About the Role
We are seeking enthusiastic and customer-focused *Customer Support Executives* to join our team in Jaipur. This opportunity is open to both freshers and experienced professionals who are passionate about delivering excellent customer service and building positive customer relationships.
Key Responsibilities
- Provide accurate information regarding products, services, and company policies.
- Resolve customer concerns, complaints, and service requests efficiently.
- Maintain a high level of customer satisfaction through professional interactions.
- Record customer interactions and update relevant information in CRM systems.
- Follow up on pending customer issues and ensure timely resolution.
Required Skills:
For Freshers
- Graduate or Undergraduate (any discipline).
- Excellent verbal and written communication skills.
- Basic computer knowledge and familiarity with MS Office.
- Positive attitude and willingness to learn.
- Strong interpersonal and customer-handling skills.
- 6 months to 4 years of experience in Customer Support, Customer Service, BPO, Call Center, or related roles.
- Experience in handling customer queries and issue resolution.
- Familiarity with CRM tools and customer support processes is an advantage.
- Strong communication, problem-solving, and multitasking abilities.
Compensation & Benefits
- Market-competitive salary package up to ₹3.0 - ₹3.5 LPA CTC.
- Performance-based incentives (as applicable).
- Growth opportunities and learning opportunities.
- Cab Facility for Females
- Night allowance for Males ₹ 180 per day
- Supportive and professional work environment.
- Training and development programs.