Key Responsibilities
- Make outbound calls to customers regarding overdue payments, pending invoices, or outstanding account balances.
- Explain account details, due amounts, payment timelines, and available payment options to customers.
- Negotiate payment commitments, installment plans, or suitable repayment arrangements as per company guidelines.
- Handle customer concerns related to billing, invoices, payment disputes, or account status and coordinate with internal teams when required.
- Maintain accurate and updated records of collection activity, customer commitments, and follow-up notes in CRM or internal systems.
- Monitor accounts to identify overdue balances and prioritize follow-up based on aging and risk.
- Ensure timely escalation of unresolved, disputed, or high-risk accounts to the relevant team or supervisor.
- Meet daily, weekly, and monthly collection targets, productivity goals, and quality standards.
- Maintain professionalism, compliance, and customer confidentiality while conducting collection calls.




- Support process improvement by highlighting recurring issues affecting collections or customer payments.

Required Skills & Qualifications
- Minimum 1 year of experience in collections, accounts receivable, customer service, BPO voice process, or payment recovery.
- Strong verbal communication and interpersonal skills.
- Valuable negotiation, persuasion, and objection-handling abilities.
- Ability to handle difficult customer conversations in a calm, professional, and assertive manner.
- Good follow-up and time management skills.
- Basic understanding of billing, payment follow-ups, collections workflow, and account handling.
- Comfortable working with CRM tools, spreadsheets, and internal systems.
- Target-driven mindset with attention to detail and accountability for collection outcomes.

Preferred Qualifications
- Experience in US collections / international collections / BPO collections process will be preferred.
- Prior experience in accounts re

📌 Collections Agent (Chandigarh)
🏢 SKYSUN
📍 Chandigarh