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- Requisition Number: 57503
Job Location: Patna, IND
Global Grade: Band 7
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 07/07/2026
Posting End Date: 07/08/2026
:
Key Responsibilities
- Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, secure boxes) as well as transactions exceeding specified teller limits
- Manage Service Delivery - observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time
- Monitor customer satisfaction survey ratings,



net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
- General Reconciliation and Compliance Activities (may be individually assigned) which may typically include:
- Dual control of Cash functions
- Control of Security stationary, deliverables
- Review of processing entries and vouchers
- Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc)
- Review of reconciliation proofs for daily control as well as surprise audit proofing
- Preparation of service quality and productivity management reports and other regulatory returns
- Rectification of internal control issues
- Ensure satisfactory ratings in all internal/external audits conducted at the branch
- Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks m

📌 Branch Operations Manager (Patna)
🏢 Standard Chartered
📍 Patna