Join our Team:
About this prospect:
What you will do:
- Control and supervise the implementation of changes within our customers' infrastructure, ensuring their telecom and IS/IT infrastructure meets evolving business needs.
- Serve as the single point of contact for customers, chair CAB calls, and assume responsibility for ensuring procedural compliance.
- Receive, record, analyze, and prioritize Change Requests (CR's) using our Change Management tool.
- Guarantee risk and impact analyses are performed and documented, and that all necessary information is logged in our tool.
- Manage the Change Schedule according to CAB definitions and communicate it with all involved parties.
- Evaluate completed/failed changes and make improvement recommendations, while keeping CMDB updated about the network changes.




- Drive continuous service and process improvements over the Change Management process while reducing associated incidents and problems.
- Develop procedures for automating repetitive tasks and foster knowledge transfer among team members.
- Provide training and support on processes and relevant tooling/systems when required, while also coaching stakeholders involved in the Change Management process.

The skills you bring:
- Ericsson Operations Engine - Mode Of Operations.
- ITSM Framework.
- Network Configuration And Change Management.
- Change Management Planning.
- MS TOP.
- Technical Documentation.
- Governance, Risk and Compliance.
- Release Management.
- Performance Improvement.
- Release and change management.
- Change Advisory.
- Change Requests.
- ITIL Framework.
- Continuous Improvement Process.

📌 Change Manager (Noida)
🏢 Ericsson
📍 Noida