Description

'¢ Lead and drive inland operations across assigned geography,
- ensuring operational excellence, service reliability and cost optimization
- while delivering superior customer experience.

'¢ Develop and implement strategies to optimize inland logistics, rail operations
- and network performance through continuous process improvement and
- data-driven decision making.

'¢ Partner with Customer Service and Commercial teams to understand
- customer pain points, improve inland service delivery, reduce customer effort
- and proactively minimize operational escalations.

'¢ Drive inland business growth by providing market intelligence, operational insights
- and customer-centric logistics solutions in close collaboration with Commercial teams.

'¢ Lead initiatives to maximize equipment utilization by reducing empty repositioning,
- identifying cabotage opportunities and improving container turnaround.

'¢ Develop and drive rail network optimization strategies, including block train planning,
- FIFO implementation, VDS development and improved rail service reliability.





'¢ Establish operational governance through regular KPI reviews, analytical reporting
- and performance dashboards to drive continuous improvement.

'¢ Lead cross-functional projects involving Commercial, Customer Service,
- Equipment Management, Procurement, Rail Operators, Terminals and
- Global/Regional Operations teams.

'¢ Identify opportunities for digitalisation, automation and standardisation of inland
- processes to improve productivity and operational efficiency.

'¢ Represent Hapag-Lloyd at industry forums, customer meetings and strategic
- discussions with key inland logistics partners.

'¢ Coach and mentor team members while fostering a culture of ownership,
- collaboration, innovation and continuous improvement.

CorporateDescription

Hapag-Lloydis one of the world's leading liner shipping companies, connecting businesses and people across more than 600 portsworldwide. With a fl

📌 Manager – Inland Operations (Delhi)
🏢 Hapag-Lloyd
📍 Delhi