Job Description - IPD & Operations Manager

Position: IPD & Operations Manager
Industry: Healthcare / Hospital
Department: Hospital Operations

Job Summary

Key ResponsibilitiesIPD Management
- Supervise the day-to-day operations of the Inpatient Department (IPD).
- Ensure smooth patient admissions, transfers, discharges, and bed management.
- Coordinate with doctors, nursing staff, and support departments to ensure quality patient care.
- Monitor patient satisfaction and address complaints promptly.

Hospital Operations
- Oversee the overall operational activities of the hospital.
- Ensure effective coordination between clinical and non-clinical departments.
- Develop and implement standard operating procedures (SOPs).
- Monitor hospital workflows to improve efficiency and reduce delays.
- Ensure compliance with NABH guidelines, hospital policies, and regulatory requirements.

Team Management
- Supervise and guide nursing, administrative, housekeeping, security, and support staff.
- Conduct regular team meetings and performance reviews.




- Coordinate staff scheduling and ensure adequate manpower availability.
- Organize training programs to improve service quality and operational standards.

Quality & Compliance
- Ensure adherence to infection control, patient safety, and quality protocols.
- Conduct internal audits and implement corrective actions.
- Maintain operational records, reports, and documentation.
- Coordinate with quality and accreditation teams for NABH/JCI compliance.

Administration & Reporting
- Prepare daily, weekly, and monthly operational reports.
- Monitor departmental KPIs and suggest process improvements.
- Coordinate with management regarding operational planning and resource utilization.
- Manage vendor coordination and support services when required.

Required Qualifications
- Bachelor's or Master's degree in Hospital Administration (BHA/MHA), Healthcare Management, MBA (Hospital Administration), or a related field.
- 3-8 years of experience

📌 Ipd & Operations Manager (Singrauli)
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