Job Summary
Key Responsibilities
- Install, configure, and troubleshoot Windows operating systems, desktops, laptops, and peripheral devices.
- Diagnose and resolve hardware, software, and network-related issues.
- Configure and manage routers, switches, Wi-Fi networks, TCP/IP, DNS, DHCP, and VPN connections.
- Manage Windows Server environments, Active Directory, Group Policy, file sharing, user permissions, backups, and system maintenance.
- Implement and maintain cybersecurity best practices, including endpoint protection, multi-factor authentication (MFA), antivirus, and security policies.
- Configure, monitor, and troubleshoot firewalls, NAT, VPNs, and network security rules.
- Support and maintain dialer systems and troubleshoot telephony-related issues.
- Administer and support VoIP/PBX platforms such as 3CX, Asterisk, FreePBX, Cisco CUCM, Avaya, RingCentral, Zoom Phone, or Microsoft Teams Phone.
- Monitor IT infrastructure performance and ensure maximum uptime.
- Maintain technical documentation, asset inventory, and standard operating procedures.




- Provide technical support to end users through remote and onsite assistance.
Required Skills
- Strong knowledge of Windows OS and desktop support.
- Positive understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routers, Switches).
- Experience with Microsoft 365 and Google Workspace administration.
- Knowledge of Windows Server, Active Directory, and Group Policy.
- Understanding of cybersecurity principles and endpoint security.
- Experience configuring and managing firewalls.
- Knowledge of dialer systems and VoIP/PBX platforms.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer support abilities.
Preferred Skills
- Experience with cloud services such as Microsoft Azure or AWS.
- Knowledge of virtualization technologies (Hyper-V/VMware).
- IT certifications such as Microsoft, Cisco (CCNA), CompTIA A+, Network+, Security+, or equivalent are an added advantage.
Experi

📌 IT Admin Executive (Gurugram)
🏢 AKVM Solutions Private
📍 Gurugram