Job Title:
- Operations Manager

Location - Coimbatore, Tamil Nadu

Employment Type - Full-Time

Key ResponsibilitiesCustomer Management
- Handle customer inquiries and walk-ins professionally.
- Follow up with leads generated through Meta Ads, Google, WhatsApp, and referrals.
- Convert inquiries into bookings through effective communication and relationship building.
- Ensure exceptional customer satisfaction throughout the service journey.

Operations Management
- Coordinate daily workshop and detailing operations.
- Schedule vehicles and allocate jobs efficiently.
- Ensure timely delivery of vehicles while maintaining quality standards.
- Monitor workflow and resolve operational bottlenecks.

Sales & Business Development
- Identify opportunities to increase sales and customer retention.
- Recommend suitable services such as PPF, coatings, detailing, paintwork, and maintenance packages.
- Develop and execute ideas to improve business performance.

Team Coordination
- Coordinate with technicians, detailers, and support staff.




- Monitor productivity and maintain workplace discipline.
- Ensure processes are followed consistently.

Administrative Duties
- Prepare quotations, invoices, and job cards.
- Maintain customer records and service history.
- Track inventory and coordinate procurement when required.
- Generate periodic reports on sales and operations.
- Excellent communication skills in English and Tamil.
- Strong leadership and organizational abilities.
- Ability to multitask in a rapid-paced environment.
- Customer-focused mindset.
- Basic computer proficiency (Excel, WhatsApp, Google Workspace, CRM software).

Preferred Qualifications
- Previous experience in the automotive industry, automobile dealerships, service centers, detailing studios, workshops, or related fields.
- Experience managing teams and customer-facing operations.
- Proven ability to drive sales and improve operational efficiency.

Personal Traits We Value
- Takes ownership and responsibility

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