Customer Support Associate (Inbound Sales)

Job Summary

Shift & Work Mode

Shift: US Shift

Work Mode: Work from Office (WFO)

Key Responsibilities

Handle inbound customer calls and provide prompt resolutions.

Manage customer queries, complaints, and escalations effectively.

Resolve customer issues within defined SLA timelines.

Support inbound sales through upselling and cross-selling of products and services.

Maintain high levels of customer satisfaction and service quality.

Coordinate with internal teams to ensure timely issue resolution.

Accurately document customer interactions and update relevant systems.

Adhere to company policies, quality standards, and compliance guidelines.

Required Skills:
Excellent verbal and written communication skills.

Robust customer service and interpersonal skills.

Ability to handle customer disputes professionally.

Ability to manage multiple stakeholders effectively.

Strong time management and ability to meet deadlines.





Team player with a collaborative approach.

Adaptable and flexible in a fast-paced work environment.

Basic computer knowledge and familiarity with MS Office.

Eligibility

Prior experience in customer service, international BPO, or inbound sales is an added advantage.

Preferred Attributes

Customer-centric mindset.

Strong problem-solving and decision-making skills.

Positive attitude with a willingness to learn.

Ability to work under pressure and achieve performance targets.

Additional Requirements

Willingness to work in US shifts.

Comfortable working from the office.

Flexible to work as per business requirements.

Pay: ₹45,000.00 - ₹48,000.00 per month

Experience:
- B2B sales: 4 years (preferred)

Shift availability:
- Night Shift (preferred)

Work Location: In person

📌 Customer Sales Representative(Voice Based) (Bengaluru)
🏢 co
📍 Bengaluru