Shift Time : 6.30 pm to 3.30 am IST (Work from Office)

Location: Baner, Pune

Job Summary:
Key Responsibilities:
- Understand client issues and provide accurate information or solutions promptly.
- Maintain records of client interactions and support requests.
- Escalate complex issues to the relevant department when necessary.
- Follow company policies and procedures to ensure consistent service quality.
- Continuously improve communication and problem-solving skills.

Qualifications & Skills:
- Excellent English communication skills with a transparent US accent.
- Prior experience in helpdesk, technical support, or customer service handling US clients is preferred.
- Strong interpersonal and problem-solving abilities.
- Patience and professionalism in handling diverse client queries.




- Basic computer skills and familiarity with CRM or ticketing tools.

Education:
- Graduate in any discipline; higher qualification is a plus.

Work Timings:
- US Shifts (Night shifts as per US time zones)

Pay: ₹35,000.00 - ₹45,000.00 per month

Application Question(s):
- Current CTC ?
- Expected net salary?
- Notice period?
- Can you join immedietly?

Experience:
- US Helpdesk : 2 years (required)

Language:
- English (US Accent) (required)

Location:
- Baner, Pune, Maharashtra (required)

Shift availability:
- Night Shift (required)

Work Location: In person

📌 Helpdesk Executive (Baner)
🏢 Sign-Express
📍 Baner