Role Summary

Key Responsibilities:
- Drive reduction in MTTR through improved triage, diagnostics, and rapid incident resolution practices
- Monitor system health, performance, and availability using observability and alerting tools
- Own and improve incident, problem, and change management processes aligned with ITIL/SRE practices
- Conduct Root Cause Analysis (RCA) and implement permanent fixes to prevent recurring issues
- Champion automation-first approach to eliminate repetitive manual tasks and improve operational efficiency
- Required Skills & Qualifications:
- Proven track record in reducing MTTR and improving system uptime
- Experience with observability tools (monitoring, logging, tracing) and incident management platforms
- Solid understanding of SRE principles (SLIs, SLOs, error budgets, reliability engineering)
- Hands-on experience with automation tools (scripting, orchestration, CI/CD pipelines)
- Familiarity with AI/automation in IT operations (AIOps) and self-healing systems
- Knowledge of ITIL processes and service management frameworks
- Strong analytical,



troubleshooting, and problem-solving skills
- Excellent leadership, communication, and stakeholder management abilities
- Develop and promote self-service solutions (runbooks, knowledge bases, automated healing tools) for L1 teams and end users
- Integrate AI/ML-driven insights, predictive monitoring, and anomaly detection into operations
- Collaborate with engineering teams to improve system reliability, scalability, and resilience (SRE principles)
- Oversee production releases, deployments, and environment readiness
- Ensure SLA/SLO adherence and drive continuous service improvement initiatives
- Lead, mentor, and develop operations teams with a focus on reliability engineering practices

Posting End Date:
16 Jun 2026
- _Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal prospect employer. All qualified applicants will receive

📌 Systems Operations Manager (Serilingampalle (M))
🏢 Wells Fargo
📍 Serilingampalle (M)