Shift: Evening/Night
- Validate customer contracts to project structure in PPM system to ensure completeness.
- Works with Project Managers to validate contractual billing items.
- Ensures timeliness and accuracy of all customer invoicing:
- Fixed Price/Milestone
- T&E;
- Kits
- Special customer requirements (e.g., Merck contractual requirement to receive invoice by calendar day 10)
- Interface with Finance, COpC and other internal teams as well as customer to resolve issues. For example:
- Invoice delivery to partner, including proper upload to partner billing systems when required.
- Credit/Rebilling
- Supports knowledge transfer process in ensuring billing components (PO per project & per line) and special instructions (e.g., how are invoices delivered) are communicated through all systems and teams.
- Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action.
- Seamless handover of issues within the team.
- Participate in regular review,



contribute with ideas around the issues, and provide necessary updates.
- Help drive process optimization changes to improve the overall support operations.
- Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.
- Reconcile all billing to project plan in PPM (Clarizen) and trackers, including generating invoicing reports for full project billing reconciliation.
- Regular reporting on:
- Portfolio billing status
- Monthly reporting on billing activity
- Unbilled accounts receivable including aging.

Mandatory Requirements:
- Excellent verbal/written communication skills, as would need to engage with partners to understand their business needs, requirements, and work closely with colleagues, and customers to gather information, so they need to have strong verbal and written communication skills, as well as be valuable listeners.
- Be familiar with transaction/ticket Handling system

📌 Business Process Advanced (Gurugram)
🏢 Agilent Technologies (International)
📍 Gurugram