Position: Network Operations Executive
Company: Zeon Charging
Location: Based at office with occasional travel to charging stations for testing and validation.

About the Role

Key Responsibilities
- Monitor the health and performance of EV charging stations through the CSMS platform.
- Identify, troubleshoot, and escalate operational issues to the relevant technical teams.
- Track charger uptime, charging sessions, fault logs, and operational KPIs.
- Support day-to-day CSMS operations and ensure smooth network functioning.
- Coordinate with field service, software, and product teams to resolve charger and platform-related issues.
- Prepare operational reports, dashboards, and analysis using Microsoft Excel.
- Maintain records of incidents, escalations, testing results, and corrective actions.
- Travel occasionally to charging sites for charger validation, field testing, and issue investigation.
- Continuously learn and understand communication flows between EV chargers, CSMS, vehicles, payment systems, and the electrical grid.

Required Qualifications




- Bachelor's degree or diploma in Electrical Engineering, Electronics, Computer Science, Information Technology, or a related field.
- 0-3 years of experience in operations, technical support, network monitoring, testing, or a related role (freshers with solid aptitude may also be considered).
- Good working knowledge of Microsoft Excel, including data analysis, reporting, and basic functions.
- Strong analytical and critical-thinking skills.
- Excellent problem-solving and troubleshooting abilities.
- Good communication and coordination skills.
- Willingness to travel occasionally for testing and validation activities.

Preferred Skills
- Basic understanding of electrical systems and power distribution.
- Exposure to EV charging infrastructure, charging protocols, or IoT systems is an advantage.
- Understanding of charger-to-CSMS communication concepts (such as OCPP) is a plus.
- Ability to interpret logs, identify

📌 Network Operations Executive (Tiruppur)
🏢 Zeon Electric Private
📍 Tiruppur