Relocation Assistance Offered Within Country
Job Number #173954 - Mumbai, Maharashtra, India
Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
- Brief introduction:
- The IT Helpdesk serves as the primary gateway for all IT-related inquiries. Our mission is to provide a single point of contact for end-users, ensuring that every interaction is met with empathy, professionalism, and a swift resolution to minimize work downtime.
- Responsibilities:
As an IT Helpdesk Analyst, you are the owner of the end-user experience.



You will manage technical issues from inception to resolution, acting as a facilitator between the user and various IT functions. Your primary goal is to maintain high customer satisfaction through quality support and efficient ticket management.
- Ticket Ownership: Manage the full lifecycle of tickets, ensuring quality resolution and proactive communication.Technical Support: Perform first-level troubleshooting for diverse end-user queries and IT issues.Task Prioritization: Effectively manage daily and weekly workloads, prioritizing critical items and escalating issues when necessary.Process Excellence: Implement current processes and strictly adhere to Standard Operating Procedures (SOPs).Collaboration: Work closely with other GIT functions and Local Support Management to ensure seamless service delivery.
- Project Support: Lead or participate in key department initiatives and projects as assigned

📌 Sr. Technology Associate/specialist (Mumbai)
🏢 Colgate-Palmolive
📍 Mumbai